TECH HELP
Access to digital resources and the skills and support needed to engage online effectively for community members in need.
TECH HELP RESOURCES.
Access to digital resources and the skills and support needed to engage online effectively for community members in need. Call the Hotline for free help.
866-757-1832 (TTY: 711)
Provided by Link to Care WA
Do you need a device? Free refurbished laptops are available through Computers for Community. Send inquiry to info@ncwtech.org or call
509-661-900
Provided by NCW Tech Alliance
provides free training and resources to help you get the in-demand skills you need. Upskill at your own pace, in your own home or on the go, in English or Spanish.
Provided by NCW Tech Alliance
Access a digital navigator for one on one support through Goodwill Connect.
Call 844-492-6663
Provided by Goodwill Connect
JOIN US IN ADDRESSING THE DIGITAL DIVIDE IN NCW.
Sign up to be a Digital Navigator.
Through the end of June, Community Health Plan of Washington is offering training for community-based organizations to become digital navigators. Qualified organizations can receive a $500 grant per employee who enrolls in a four-hour Digital Navigator training. Learn more about NCW Tech Help and register your interest in a future Digital Navigator Training on this interest form.
Join the Digital Equity Plan Work Group.
Join the Digital Equity Plan Work Group to help review the region's submission to the State Digital Equity Plan and provide valuable insights on local assets and areas of concern regarding digital equity. To learn more, email techhelp@ncwtech.org.
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ABOUT OUR WORK & PARTNERS.
NCW Digital Access and Equity Coalition
The NCW Digital Access and Equity Coalition is led by NCW Tech Alliance, in partnership with Community Health Network of Washington, Thriving Together NCW (formerly North Central Accountable Community of Health), and Bigfoot Telecommunications of the Colville Reservation.
Broadly, the group’s initiatives are labeled NCW Tech Help to ensure the general public can easily understand the initiative’s goals. The coalition is still in its early stage of development with a plan to fully launch Fall 2023. The initiative serves Chelan, Douglas, Grant, and Okanogan Counties and is funded by the Washington State Department of Commerce, Office of Broadband.
Digital Equity Plan Work Groups for Chelan, Douglas, and Grant Counties
NCW Tech Alliance is taking the lead in building the Digital Equity Plan Work Groups for Chelan, Douglas, and Grant counties. NCW Tech Alliance has subcontracted with Our Valley Our Future to provide additional leadership and expertise. Chelan County PUD is taking the lead in developing a Broadband Infrastructure Plan for Chelan County.
Why this work is critical
According to the 2020 US Census, up to 19% of households in North Central Washington lack an internet connection, with a further 10% to 23% of households not having a smartphone. The gap between those who have affordable access to digital resources and the skills and support necessary to engage online effectively, and those who do not, is commonly referred to as the "digital divide". Here in North Central Washington, the digital divide is a familiar reality that impacts economic and learning opportunities, civic engagement, and access to critical social resources.
