Wireless Network Technician

iFiber Communications

Ephrata, WA 98823, USA

Posted:

July 29, 2022

About the Position

Wireless Field Technicians are strong in all the most common and popular wireless technologies. In addition to strong technical aptitudes backed by at least 2 years hands on experience, this person is a good communicator and a person who can manage internal and external customer expectations. Wireless Field Technicians will be skillful at pre-project/work-briefings with internal and external stake holders and customers. This person should then be able to execute with a high degree of success in integrating and/or solving problems in environment with multiple wireless technologies, microwave backhauls and tower site power systems including solar and propane generator-based power systems.

Responsibilities

  • Audit wireless tower sites and subscriber networks and report findings in order to move configuration and equipment towards best practices

  • Troubleshoot and install wireless subscriber units, access points, and backhaul radios and antennas

  • Configuration of new switches, routers and other network components

  • Installs Access Points and Backhaul antennas on towers and structures using best practice methodology

  • Create and maintain documentation of system components RF and network attributes as well as site wiring diagrams

  • Perform regular quarterly tower site maintenance based on best practices for equipment installed at tower sites including solar, generator, and wireless systems ensuring all systems are capable of operation in normal and adverse conditions

  • Maintain organization of system components in manufacturer provided user interfaces such as Ubiquiti AirControl or UNMS, Cambium cnMaestro, and Mimosa portal

  • Operation and Maintenance of MDU based wireless systems

  • Assessing, reporting, testing, scheduling and performing quarterly updates to all wireless firmware and software during maintenance window (2am – 6am)

  • Takes ownership of tasks and follows through to ensure complete resolution

  • Takes a personal interest in, and responsibility for, quality of work they perform or are associated with

  • Ability to pay close attention to detail while performing technically detailed tasks

  • Ability to deal effectively with stressful situations

  • Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members

  • Ability to provide accurate time estimates for how long a task will take

  • Understands that the success of individuals is measured by the success of their teams

  • Ability to quickly learn new technologies using self-study materials and intuition

  • Ability to articulate technical information clearly and simply to non-technical people

  • Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution

  • Is self-motivated and can be self-directed when necessary

  • Enjoys sharing information, supporting others, and working on a team to achieve team goals

  • Ability to work as part of a team of technicians and engineers who perform after hours on-call

  • Willingness to perform remote site work up to 5 hours away

  • Document all work in Teams Office 365 system and technical documentation systems

  • Other duties as assigned

Experience Required:

  • Experience with Cambium and Ubiquiti Wireless systems, Juniper and/or Cisco based network equipment is required.

  • Minimum of two years of experience in the service industry, preferably critical, customer service experience

  • Technical Degree or Certificate in Electronics Field

  • Minimum 1 years’ experience – Cisco Switching, VLAN, Routing, Firewalling Support

  • Minimum 1 years’ experience – Ubiquiti, Cambium, and/or Mimosa Point to Multipoint and Point to Point wireless support

  • as at least one current standard industry certification or obtains certification in 6 months. The following certifications are preferred: Juniper JNCIA/JNCIS, Cisco CCNA/CCDA/CCNP

  • Solid dependable technician, follows directions and maximizes efficient use of technology to maintain high levels of reliability

  • Consistently receives good feedback from internal and external customers

  • Valid Driver’s License

  • Tower Climbing certificate


Qualifications and Skills:


  • Expert knowledge base to install and manage OS, administer users accounts, security, configuration, patch management, updates and configure network connectivity for supported programs.

  • Comprehensive understanding of configuration and initialization files, error logging, event viewer as they pertain to software applications. Must be able to gather, organize, analyze and/or potentially resolve software and hardware issues. Effectively use escalation procedures and able to manage priorities.

  • Experience required with Windows and Linux desktop operating systems

  • Strong experience with system security including the management of wireless security and certificates

  • Extensive network skills and experience including TCP/IP, OSPF, DHCP, DNS. Additionally, the configuration, management, and troubleshooting of subscriber units, access points, firewalls, switches, and routers.

  • Understanding of relationship between subscriber units, access points, power over ethernet, switches, and routers connecting subscriber to network

  • Experience with Terminal Services and VPNs

  • Working Knowledge of Cisco and Juniper Routers and Switches

  • Working Knowledge of Wireless Subscriber technologies

  • Must be able to operate and maintain solar power systems, battery backup systems, and generators.

  • Must be able to climb towers and be certified to climb towers.

  • Must have valid driver’s license and be able to drive safely in rugged terrain using company vehicles

Requirements & Qualifications

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